Connect With Our Support Team
Professional financial analysis support with comprehensive resources, dedicated help desk hours, and multiple contact channels for investment professionals
Support Resources
Priority Support Line
+61260234111
Direct access to our technical specialists for urgent platform issues and account concerns
Direct access to our technical specialists for urgent platform issues and account concerns
Emergency Access: Available 24/7 for critical system failures or account security issues. Standard inquiries processed during business hours.
Help Desk & Documentation
info@nivarenthylumo.com
Comprehensive support with FAQ database, tutorial library, and detailed response tracking system
Comprehensive support with FAQ database, tutorial library, and detailed response tracking system
Response Times: Standard queries within 4-6 hours, complex technical issues within 24 hours. All correspondence includes ticket reference numbers.
Video Consultation
Schedule personalized screen-sharing sessions for platform training, account setup assistance, and advanced feature demonstrations
Availability: Tuesday-Thursday, 10:00 AM - 4:00 PM AEDT. Booking required minimum 48 hours in advance via email or phone.
Support Schedule
- Monday - Friday: 8:00 AM - 6:00 PM AEDT
- Saturday: 9:00 AM - 2:00 PM AEDT
- Sunday: Emergency support only
- Public Holidays: Limited availability